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Free UK delivery for orders over £50 | Get a discount code when subscribing to our newsletter.
Free UK delivery for orders over £50 | Get a discount code when subscribing to our newsletter.

We Are Here to Help

Check below a few frequently asked questions we get here at Best Coffee.

ORDER ISSUES

Order times & delivery

  • Standard Shipping: If you select standard (or free) shipping at checkout, we will ship with Royal Mail standard delivery (3-7 business days).

  • Next Day Shipping: If you upgrade to next-day shipping, your order will be shipped with Parcel Force 24hr or Yodel Xpress.
  • For orders placed before 12pm, we’ll aim to get your order dispatched the same working day; or the next working day for orders placed after 12pm.

  • When your order is dispatched, you will receive an email update. You can also view the status of your order by logging into your account.

Can I amend my order? 

Because all orders are being prepared and fulfilled efficiently, it is difficult for us to make amendments once the order has been placed.

If you need to make an amendment to your delivery address, we recommend sending us an email and we will advise of the best course of action.

My item arrived damaged, what do I do? 

We’re sorry to hear that! Please drop us an email with a photo of the item(s) as they arrived, along with your order number that starts with 60000, 4000, 3000.

I would like to return an item

Please visit our returns section for more information & terms:

When will an item be back in stock?

Due to the current Covid pandemic, you may notice some of our items are out of stock caused by production delays.

We’re working hard to get these replenished as soon as possible!

In the meantime, you can sign up to our “Back in Stock” notification on the product page - we’ll then send you an email once the item is back in.

Why is my discount code not working?

Discount codes are only available on full-priced items (not applicable to sale, promotional or bundled items).

Make sure the code matches exactly. Codes are case sensitive, make sure there is no space at the end or beginning of the promo code, and include any hyphens (-) where shown.

Make sure the promo code is not expired.

BEST COFFEE REWARDS (LOYALTY POINTS)

How can I earn points?

Lots of ways! Check our Best Coffee Rewards page for more information.

What can I get with my points?

You can view a list of rewards here, along with the number of points you’ll need for each

My item arrived damaged, what do I do? 

We’re sorry to hear that! Please drop us an email with a photo of the item(s) as they arrived, along with your order number that starts with 60000, 4000, 3000.

How do I redeem my reward? 

Once you have built up enough points, you can simply click “get reward” on your chosen reward, and you’ll be given a voucher code to enter at checkout. Please note, if you are choosing a physical reward, you will need to add the goods to your cart, along with the voucher code.

Why are my points pending? 

Your points will show as pending for 30 days after your purchase - this is in line with our 30 day return policy. Once this time has lapsed, your points will become available to be used as rewards.

I entered the wrong birthday. How do I change my birthday?

You will need to reach out to us to amend your birthday for you. Customers will only be given points for their birthday once a year. If you change your birthday and have already been given points for that year, you will not be given points again.

BEST COFFEE GUIDE APP

How do you pick your cafes?

Every café listed on Best Coffee has been curated and reviewed by one of our team of expert editors. They think it’s great and worth sharing with you. We only list cafes that serve speciality coffee, which is graded by the Specialty Coffee Association as ‘80’ or above (with a maximum of 100). We’ve been very busy, visiting or reviewing cafés that meet that criteria to ensure you can find the best coffee in your area. We also look at ambience, great service, layout, design, food, and facilities – all the things that we know make a café great.

We also regularly check back in on listed cafes to make sure they’re still great and that you’re still getting the Best Coffee, wherever you are.

Who are your experts?

We work with people across the specialty coffee industry, ensuring we know what is happening where, and how to find the best coffee. Our reviewers come from a range of backgrounds, and many have worked in the industry; we also get regular updates from some high-profile experts.

What is an ‘Editor’s Pick’?

Our experts have travelled far and wide to find cafes but, like you, they’ve each got their favourites. Our Editor’s Pick symbol shows you what we think are the places worth making a special detour for, whether it’s for the great coffee, the ambience, or something else. We’re pretty sure you’ll agree, and that’s why we’ve included them.

Why are cafes in my city not listed in your app?

Not every café serves speciality coffee, so you won’t find those that don’t on our app. In cities with busy, dynamic coffee scenes it might take us a bit of time to get everywhere; if a café is recently opened, this is likely to be the case. If there’s a place you love and it’s not listed, drop us a line at cafes@bestcoffee.guide and we’ll have a look.

Similarly, we have not visited every city with speciality coffee yet. It’s a big undertaking, but we’re working hard to get it done.

I’m a café owner – how do I get my café listed in your app?

If you serve speciality coffee and think your café merits inclusion, drop us a line at cafes@bestcoffee.guide and we will try to review / visit as soon as possible. We can’t promise to include everyone who contacts us, though.

Do cafes pay you to get listed?

No – our team of expert editors have reviewed and assessed everywhere that we’ve listed and no one gets to jump on board without meeting our criteria, even if they offered to slip us an extra shot for free!

I tried to visit a café listed in your app, but it’s permanently closed! Why have you not removed it?

We are working with cafes to ensure that all our listings are up-to-date, but, especially in big cities, we may not know immediately if a venue has closed or moved. We do our best to stay one step ahead of things and café owners will often let us know about changes in their circumstances but, if there’s a café that has closed and we’re still listing it, please let us know.

If there’s anything else you’d like to ask us about, or if you just want to say hi, drop an email to hello@bestcoffee.guide.

STILL HAVE ANY QUESTIONS?

Send us an email at hello@bestcoffee.guide and we will get back to you as soon as we can.